FAQs

Frequently Asked Questions (FAQs)

General Information

Q1: What types of products do you sell?
A1: We sell a variety of truck accessories and parts, including bumpers, headlights, deer guard bumpers, fog lights, mud flaps, door mirrors, hood mirrors, coolant tanks, grilles, radiators, and more. Our products are designed for vehicles such as the Freightliner Cascadia, Volvo VN/VNL, Peterbilt 587, 578, and Kenworth T680/T880.

Q2: Are your products compatible with my truck model?
A2: Yes, our products are specifically designed to fit the models listed. However, it's always a good idea to double-check the compatibility with your truck's make and model before purchasing. If you have any doubts, feel free to contact our customer service team for assistance.

Q3: How do I place an order?
A3: Placing an order is easy! Simply browse our product categories, select the items you need, add them to your cart, and proceed to checkout. You can pay securely using major credit cards, debit cards, or PayPal.

Shipping and Delivery

Q4: Do you ship internationally?
A4: Currently, we ship to all 50 states within the United States. International shipping is not available at this time.

Q5: How long does shipping take?
A5: Shipping times can vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a tracking number via email once your order is shipped.

Q6: What should I do if my order is delayed?
A6: If your order is delayed, please check the tracking information provided in your shipping confirmation email. If you have any concerns, contact our customer service team, and we will do our best to assist you.

Q7: What should I do if I receive a damaged or incorrect item?
A7: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide you with instructions on how to return the item and arrange for a replacement or refund.

Returns and Exchanges

Q8: What is your return policy?
A8: We accept returns within 30 days of delivery. Items must be in new, unused condition and in their original packaging. A 20% restocking fee may apply. Please contact our customer service team to initiate a return.

Q9: Can I exchange an item?
A9: If you need to exchange an item, please follow these steps to ensure a smooth and timely process:
  1. Place a New Order: To ensure you receive the desired item as quickly as possible, we recommend placing a new order for the item you wish to exchange.
  2. Initiate a Return Request: Contact our customer service team to initiate a return request for the original item. Provide the order number and the reason for the return.
  3. Return the Original Item: Once we receive and inspect the returned item, we will process your refund.
To expedite the exchange process and minimize any delays, we strongly advise you to place a new order for the desired item first. This ensures that you receive the new item promptly. You can then proceed with the return and refund process for the original item..

Q10: How do I request a refund?
A10: To request a refund, please contact our customer service team and provide the order number and reason for the refund. Once we receive and inspect the returned item, we will process your refund.

Payment

Q11: What payment methods do you accept?
A11: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

Product Information

Q12: How do I know if a part fits my truck?
A12: Each product page includes detailed specifications and fitment information. If you have any questions about compatibility, please contact our customer service team for assistance.

Q13: Can I see more detailed images of the product?
A13: Yes, each product page includes multiple images from different angles. If you need more detailed images or specific information, please contact our customer service team.

Customer Service

Q14: How can I contact your customer service team?
A14: You can reach our customer service team by phone at 909 588 7777, by email at info@ddtruckparts.com, or through our online contact form. Our operating hours are Monday to Friday, 9:00 AM to 5:00 PM EST.

Q15: What are your operating hours?
A15: Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM EST.

Q16: Do you offer technical support?
A16: Yes, we offer technical support for our products. If you have any questions about installation, compatibility, or product functionality, please contact our customer service team.